• Orders are processed within 1–3 business days (Monday–Friday).

• Orders placed on weekends or holidays will begin processing the next business day.

• During high-volume launches or promotions, processing times may extend slightly. If so, we will notify you.

Once your order ships, you will receive a confirmation email with tracking information.

Flexible, expert advice when you need it. Book hourly support across a range of topics—from planning to problem-solving. This focused consultation will help clarify your goals, map out next steps, and identify opportunities for growth.

Estimated delivery times after shipment:

• Standard Shipping: 3–5 business days

• Express Shipping: 1–2 business days

Please note that delivery timelines are estimates and may vary due to carrier delays, weather conditions, or peak seasons.

Once your order ships, you will receive an email with a tracking number.

Please allow up to 24 hours for tracking information to update.

If you do not receive tracking within 3 business days, contact us at the-dungeon@thedungeongear.com.

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is entered:

• We cannot guarantee changes once the order is processed.

• If a package is returned due to incorrect address entry, the customer is responsible for re-shipping fees.

The Dungeon Gear is not responsible for packages marked as delivered by the carrier.

If your package is marked delivered but cannot be located:

1. Check with neighbors or household members.

2. Contact your local carrier.

3. Reach out to us and we will assist where possible.

While we aim to deliver within the estimated timeframe, external factors such as:

• Weather

• Carrier volume

• Holidays

• Global supply chain disruptions

may cause delays beyond our control.

We appreciate your patience and will always communicate if significant delays occur.

If you have any shipping-related questions, contact our support team at:

The-dungeon@thedungeongear.com

Response time: 24–48 business hours